Medical Records Request

Please follow the instructions on this page to obtain your medical records.

If you are here to retrieve your medical records, here is the process you must follow to obtain them. (Downloadable Instructions in PDF Format)

1. Download, print and fill in the Patient Authorization for Release of Medical Records Form in it’s entirety.
2. You must obtain a high quality photocopy of your government issued photo ID.  That can be your drivers license or your passport information page. This must accompany the release document.
3. You must combine your ID photocopy and the ORIGINAL signed Patient Authorization for Release of Medical Records Form and send both by standard USPS mail to the following address.
   VeriTrust Medical Records
   PO Box 22737
   Houston, TX 77227 

   Please do NOT email or fax these items to us. You must print and send the ORIGINAL signed copy of the Patient Authorization for Release of Medical Records Form and the copy of your ID.

4. Once your documents are received by VeriTrust, you will be provided with a secure link where you will be able to purchase your Medical Records via credit card and then download your medical file in PDF format.
5. Those requests involving image CD records, will be provided with an alternate link to pay for the file and shipping. Receipt will be made via 3rd party (Fedex or other) carrier.
6. Please allow 7 – 10 days for processing from the date VeriTrust receives your Release to delivery or download. Rush requests will be handled on a case by case basis.

If you have any questions, you may contact us at (713) 263.9000 or at medicalrecords@veritrust.net